Before I used IE 9 and I don't have any problem with my Crystal Report ActiveX viewer. But when I upgraded to IE 11, I can no longer view my report. I'm using Windows 7 SP 1 64 bit.

Hi Musti The Dj,

Thank you for using Microsoft Answers Forum.

We can try these steps to help you fix this:

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We can do a Clean Boot to make sure no third party programs are causing a problem. The steps are listed in this link:

Secondly, we will try to optimize IE for Resolving this problem.

Note: I would recommend you to disable Security Softwares on the computer.

We can also add websites; the steps are listed in this link:

We can also enable the Active X Control by going to this Option:

Internet options> trusted sites> Custom level> Scroll down Active x controls and plug ins> enable Run Active x controls and plug ins

You can also refer to this link:

Hope this information is helpful.

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Let me know if this worked.

All the best!

Regards,

Uma R – Microsoft Support Engineer

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